Please Review Our McCloud Hotel Policies
Updated September 2023
COVID-19 Cancellation Policy
Our flexible 24-hour cancellation policy without penalty is extended until further notice, excluding group reservations. Please refrain from traveling if you are experiencing any symptoms.
Cancellation Policy
Hotels in McCloud, California, are generally small in size. Due to our limited capacity, cancellations can have a significant impact on us. We require a minimum of 14 days* notice before your scheduled arrival for any cancellation or change of booking dates. If this notice is not provided, a fee equal to 50% of the total booked stay (if it’s for more than one night) or the cost of one night’s stay (whichever is greater) may be charged. Additionally, all cancellations are subject to a non-refundable $25 room fee.
In case you need to change the reservation dates or shorten your stay for any reason, you are allowed to make a one-time change within 14 days before the check-in date. However, this is subject to availability and minimum stay requirements. If you have already checked in and decided to shorten your stay, you will still be charged the full amount as per the original reservation. Please note that for certain holidays and special events, a cancellation notice of at least 30 days is required.
* Please refer to the group contract for the applicable cancellation policy for group reservations of ten (10) rooms or more.
Group Cancellation
Reservations for groups of ten or more rooms require a non-refundable deposit.
Reservations
To guarantee your reservation, we require a credit card number. If you don’t have a credit card, you must send us a check for at least one night’s stay, including tax, no later than ten days before your scheduled arrival date. Please note that during certain periods, we have minimum stay requirements in place. If your stay does not meet the minimum requirement, the website will prevent you from booking the room.
Check-in and Check-out Times
Check-in time is at 3:00 p.m., and check-out time is at 11:00 a.m. However, if you arrive early and the room is ready, we would happily check you in. If you anticipate that your arrival might be after 9 p.m., please do not hesitate to contact us. We would be pleased to make a special arrangement for you.
Rates, Taxes & Gratuities
The rates mentioned on our booking engine are applicable for single or double occupancy and cover a full breakfast. However, they do not include a 14% lodging occupancy tax and TBID assessment, subject to change without prior notice. The room rate does not cover gratuities for the housekeeping and breakfast crew.
Additional Person
Some of our rooms and suites can accommodate up to two additional guests for $25 per person per night, including children over 2.
Children
We are pleased to inform you that children are welcome at the McCloud Hotel. Kindly check our policy on accommodating additional people.
Pets (aka Dogs)
We gladly welcome dogs at our hotel! You’ll be pleased to know that there’s a beautiful park across the street from the hotel where you can take your furry friend for a walk. Dogs must be kept on a leash in all public areas of the property. We also provide courtesy bags to make it easy for you to clean up after your pet. Please note that there’s a charge of $30 per day for your pet to stay in your room. In case your pet causes any damage to the hotel property, including carpets, a cleaning surcharge of $250 will be charged to your card.
We are a Smoke-Free McCloud Hotel
We want all our guests to have a comfortable and healthy stay at McCloud Hotel. Therefore, we have a strict no-smoking and no-vaping policy that applies to the entire hotel premises, including the outdoor common areas, porches, patios, and decks. Please note that guests who violate this policy will be charged a penalty fee of $250, which will be added to their room charge. We appreciate your cooperation in ensuring a healthy and enjoyable stay for everyone.
Accessibility
Our hotel offers rooms on the first floor, but if you require a room on the second floor, please note that access to these rooms requires the use of stairs.
Guest Responsibility
Guests will be held responsible for any damages caused by their gross negligence.
Unaccompanied Minors
The hotel allows unaccompanied minors but only if they have written permission from a parent or guardian. The parent/guardian must agree to cover any damages caused by the minor or their guests and provide a valid credit card with written authorization. It’s important to note that anyone under the age of 21 is not allowed to consume alcohol on the hotel premises.
