Lobby at McCloud Hotel
http://mccloudhotel.com
Policies

Policies and general information of our Mt Shasta inn:

NO SMOKING – For the health and comfort of all guests the entire Hotel is non-smoking. This includes the porches, patios and decks.

PARKING – Free off street parking is available directly behind our Mt Shasta inn.

RESERVATIONS AND CANCELLATIONS – Reservations require a credit card number to guarantee. If you don’t have a credit card then we need to receive a check for one night including tax at least ten days prior to your scheduled arrival date. Should you need to change or cancel your reservation please give us at least ten days notice prior to your scheduled arrival date. Failure to provide such notice may result in a charge equal to 50% of your booked stay (if more than 1 night) – or one night’s stay.

A 30 day cancellation notice is required for some holidays, special events and when multiple room bookings are made.

MINIMUM STAY REQUIREMENTS – At certain times we impose minimum stay requirements. The website will block you from booking rooms for less than the minimum stay in those cases.

RATES – Rates are for single or double occupancy and include a full breakfast. There is a $25 charge per day for an extra person in the room, this includes children over the age of 2.  Feel free to call if you have questions regarding children or extra persons in a room.

BREAKFAST – Breakfast is available for Hotel guests only. If you would like to bring a guest to Breakfast check with us at least the night before and if space is available your guest will be welcome to join you (for a fee). We can accommodate most diets with advance notice – please notify us of any food allergy issues.

PET FRIENDLY LODGING OPTIONS – Pets are welcome!  There is a nice field across the street from the Hotel which is perfect for exercising your dog.  There is a one time charge of $30. for your pet to join you in the room.  Any damage done by your pet will be charged to your card (including carpet cleaning if required).

UNACCOMPANIED MINORS – Unaccompanied minors are welcome at the hotel provided they have written authorization from a parent or guardian agreeing to pay for any damages caused by the minor or his/her guests.  The parents/guardian must also provide a valid credit card with proper authorization in writing.  Note:  No alcohol can be consumed on the premises by persons under the age of 21.

CHECK IN/CHECK OUT – Rooms are available for occupancy after 3PM. However if you arrive early and the room is ready we will gladly check you in. If you think that your arrival will be after 9PM please contact us so that we can make a special arrangement for you. Check out is 11AM.

OFFICE HOURS – The office is usually open from 8AM to 9PM. There are no telephones in the guestrooms so if you are trying to reach one of our guests please call during office hours unless it is an emergency.

TV/TELEPHONES – Our guestrooms do not have televisions or telephones. There is television in a downstairs common room. Cell service in McCloud is generally good.

BATHROOM AMENITIES – All guestrooms have hair dryers, glycerin soap and shampoo. Bathrobes are furnished in the suites.

INTERNET – Wireless internet service is provided although the signal strength varies by room.

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